frequently asked questions
How long does it take for home delivery?
Most orders are delivered within 3–7 business days, depending on your location and product availability. You’ll receive tracking details as soon as your order ships.
What courier do you use for deliveries?
We work with trusted shipping partners such as USPS, UPS, and FedEx. Your courier may vary based on your location and the size of your order.
Why am I being charged for delivery on my order when it states standard delivery is free?
Standard delivery is free on most items, but certain products, oversized items, or remote-area addresses may include an additional shipping fee. Any extra charges will always be shown at checkout before you pay.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
Can I collect from a local store?
At the moment, we do not offer in-store pickup. All orders are shipped directly to your delivery address for your convenience.
Do you deliver on Weekend?
Delivery usually occurs Monday through Friday, but weekend delivery may be available depending on your courier and location. If weekend delivery is available, it will appear in your tracking updates.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.